EN_HT_M

ROOMMASTER

HOTEL AVAILABILITY DISPLAY

Input: HOA29MAR-3NTAMSTERDAM

Response:

Explanation:

1.         The input, preceded by SOM (Start Of Message) for quick modification.
2.         Reference point, check-in / check-out dates, number of nights, number of adult occupancy
3.         Line number
4.         Inside shopper indicator
                        A          requested rate types are available and included in the rate range.
                        C          requested rate types are not available.
                        O          requested property is closed but alternate properties may be offered
                        blank    not inside shopper
5.         Hotel chain code preceded by link indicator
                        *           inside link
                        +          inside availability
                        blank    no link
6.         Property name
7.         Range of rates available followed by currency code
8.         Address of property
9.         Distance and direction from reference point
10.        Paging prompts
                        HOA*PD           page down
                        HOC                 complete availability
                        HOD                 description

HOTEL INDEX DISPLAY

Input: HOIGETTYSBURG

Response:

Explanation:

1.         The input, preceded by SOM (Start Of Message) for quick modification.
2.         Reference point, currency
3.         Line number
4.         Hotel chain code preceded by link indicator
                        *           inside link
                        +          inside availability
                        blank    no link
5.         Property name
6.         Lowest rack rate or weekend rate available held in RoomMaster for the property
7.         Location indicator
8.         Address of property
9.         Distance and direction from reference point
10.        Paging prompts
                        HOI*PD             page down
                        HOC                 complete availability

HOTEL COMPLETE AVAILABILITY DISPLAY

Input: HOC3 (from an HOA or HOI display)

Response:

Explanation:

1.         Response to the input
2.         Chain slogan or message
3.         Line reference, currency code, chain code, property number and name
4.         Line number
5.         Room rates
            Rates may be followed by:
                        @         rate changes during stay
                        +          rate only available through Inside Availability
6.         General room description
7.         Paging prompts
                        HOC*PD           page down
                        HOV                 rules display
                        HOA*R              return to availability display
                        N1INSIDE         sell indicator

FILL-IN FORMAT

H/HOA/

HOA/	Request fill-in format for basic hotel availability
/2+HOA–3NT/2/	Insert fill-in format after segment 2, check-out date three nights later, for 2 adults
HOA15NOV–20NOVMEL2/	Request fill-in format for 2 adults, on specific dates in Melbourne
HOI/	Request fill-in format for hotel index
HOU/	Update previous availability or index fill-in format
*HOR**	Redisplay fill-in format

AVAILABILITY

Basic Availability (HOA) with Air Segment

H/HOA

HOA	Request availability for date and arrival city of preceding air segment; default is 1 night and 1 adult
HOA–2NT	Request availability for 2 nights
/2+HOA	Insert availability after segment 2
HOA/2	Request availability for 2 adults
HOA–2NT/2/T–C	Request availability for 2 nights for 2 adults with an optional search qualifier
HOA/HI	Request availability for a specific hotel chain (HI)
HOAROM/F–POOL+HEA	Override arrival airport and request 2 optional features
HOA19NOV–4NT	Override the In/Out dates
*HOAPH**	Page to the top of the display
*HOAR**	Redisplay previous availability
*HOAR/CHF**	Redisplay previous availability in another currency CHF (Swiss Francs)
HOA/VEUR	Request availability in EUR currency

Basic Availability (HOA) without Air Segment

H/HOA

HOA15NOV–20NOVATH2 or HOA15NOV–5NTATH2	Request availability for 5 nights near Athens airport for 2 adults
HOA1NOV–3NTBRUSSELS/2/ N–METROPOLE	Request availability at specific hotel HOA Hotel Availability 1NOV Check-in date –3NT For 3 nights BRUSSELS City /2 Number of adults /N– Name Qualifier METROPOLE Hotel name
HOA15NOV–3NTVIENNA/D–5	Request availability without an air segment for 3 nights at hotels within 5 Km/5 M of Vienna city; (note Km or M will display depending on which country the agent is in)
HOA15NOV–5NTATH2/HI	Request availability for 5 nights for Athens (default 50 miles, or 80 km) for 2 adults with hotel chain HI
HOA15NOV–20NOVATH2/L–A	Request availability 15NOV to 20NOV for 2 adults for Airport hotels near Athens airport
HOA20OCT–25OCTBRU2@IBM/D–5	Request availability 20OCT to 25OCT in Brussels for 2 adults using with IBM special rates within 5 miles of the airport
HOA10MAY–15MAYVIE2/C–WKD/VGBP	Request availability 10MAY to 15MAY in Vienna for 2 adults with weekend rates, and in GBP currency
HOA15NOV–5NTDISNEYLAND2 or HOA15NOV–5NTLAX2/R–DISNEYLAND	Request availability in LAX for 5 nights for 2 adults, near a specific reference point

Complete Booking Code Availability

H/HOC

HOC1	Display complete availability from an Availability or Index display line 1
HOC4/1NOV–2NT	Display complete booking code availability from an HOI or HOA display - hotel on line 4 for 1 NOV for 2 nights
HOC15NOV–5NT31762/2	Display complete availability for specific dates for property number 31762 for 2 adults
*HOCR**	Redisplay previous complete availability display
*HOCR/GBP**	Redisplay previous complete booking code availability in British pounds (GBP)
HOC15NOV–2NT9594@CWT/C–ALL	Displays Multilevel and Standard rates on one screen for property number 9594
S*HTL/MULTIPLE CURRENCY	Display details of 2006/2007 changes to enhance HOC screen for use of multiple currencies

AVAILABILITY

Search Qualifiers

H/HSQ

Note: Place all search qualifiers in order of client’s preference.

Distance and Direction

/D–5MS	Hotels located less than or equal to 5 miles south of specified point
/D–15KNE	Hotels located less than or equal to 15 kilometers north east of specified point
/D10K	Hotels located within 10 kilometers of specified point (Note: Within 10% range)
/D10–15KS	Hotels located between 10 - 15 kilometers south of specified point
/D+10W	Hotels located greater than or equal to 10 miles west of specified point

Hotel Chain

/HI

Requests specifically for a Hotel chain code (HI)

Rate Range and Currency

/V100	Hotel rate approximately 100 local units
/V–100	Hotel rate less than 100 local currency units
/V+100	Hotel rate greater than 100 local currency units
/V100–150	Hotel rate range 100 - 150 local currency units
/VGBP	Hotel currency in GBP

Location

/L–A	Hotels located near airport
/L–BE	Hotels located on beach
/L–BU	Hotels located in business area
/L–C	Hotels located in city
/L–CO	Hotels located in country
/L–D	Hotels located in downtown areas
/L–EN	Hotels located in entertainment district
/L–FI	Hotels located in financial area
/L–HI	Hotels located by highway
/L–LA	Hotels located by lake
/L–MO	Hotels located in mountains
/L–R	Hotels located at resort
/L–S	Hotels located in suburban areas
/L–SH	Hotels located in shopping area
/L–TH	Hotels located in theatre district

Notes: The location identifiers C, A, R, S may be input without the identifier L–.
Place all search qualifiers in order of client’s preference.
City Locations /C
Airport locations /A
Resort locations /R
Suburban locations /S

Search Qualifiers (continued)

Property Type

/P–BB

Property type, Bed & Breakfast

/P–HO

Property type, Hotel

/P–MO

Property type, Motel

/P–SU

Property type, All Suites

/P–CO

Property type, Condominium (self catering)

/P–APT

Property type Apartment

/P–RE

Property type, Resorts

Property Name

(Min. 3, max. 12 characters)

/N–PARK LANE	Property name, PARK LANE
/N–BEACH	Any hotel with BEACH in the property name

AVAILABILITY

Booking Codes

H/HSQ and H/ASR

A standard booking code consists of 6 or 7 characters, which can be used as search qualifiers. For example:
A1DCOR A = Room Type; 1 = Number of Beds; D = Bed Type; COR = Rate Category

Inside Availability hotel participants may use booking codes unique to their reservation system. These will also be 6 or 7 characters in length, but may not follow the standard descriptions below.

Room Types

A

Deluxe

B

Superior

C

Standard or Condominium

D

Moderate

N

Non-smoking room

S

Suite

Bed Types

K	King size
Q	Queen size
D	Double
T	Twin
X	Special
E	Budget
S	Single

Note: For condominiums and suites the first character is C or S, the second character the number of rooms and the third character the room type.

Examples:

/B–A1K	Deluxe room with 1 king size bed
*/B–1D**	Any room with 1 double bed
/B–D1*	Moderate room with any bed
/B–2	Any room with 2 beds
/B–C2B	Condominium with 2 bedrooms, Superior
/B–S1A	Suite with one bedroom, Deluxe
/B–ROH	Run of the House - Room Type will be allocated on checkin

Note: Check the "ROOM" keyword at property level (or chain level) for specific descriptions for all standard booking codes.

Rate Category

H/HTLC

/C–A or /C–ASC	Association - Discounted rates for association members
/C–B or /C–CLB	Club - special rates for hotel club members
/C–V or /C–CNV	Convention - rates for convention group attendees
/C–C or /C–COR	Corporate - rates for corporate members
/C–F or /C–FMP	Family plan - Family plan rates
/C–G or /C–GOV	Government - rates for government employees
/C–M or /C–MIL	Military - rates for military personnel
/C–P or /C–PKG	Package - package tour rates
/C–S or /C–SEN	Senior citizen rates
/C–L or /C–SPL	Special - special discounted rates
/C–R or /C–RAC	Standard - non-discounted rates
/C–T or /C–TUR	Tour - rates available for tour groups
/C–I or /C–TVL	Travel industry - rates for travel industry employees
/C–W or /C–WKD	Weekend - rates for weekend stay
/C-COR+WKD+SEN	Combined rate search

Note: Check the "BOOK" keyword at property level (or chain level) for specific descriptions.

AVAILABILITY

Search Qualifiers Common Features

H/HSQ and H/HTLF

/F–POO

Pool required at hotel

	*Code*	*Meaning*
*	AIR	Air Conditioning
	BAB	Baby Sitting
	BAR	Barber
	BEA	Beauty Parlour
*	CAB	Cable TV
	CAR	Car Rental
	CON	Concierge
	ENT	Entertainment
	FAM	Family plan
	FIRE	Property complies with U.S. Fire Safety laws
	GOL	Golf
	HAIR	Hairdresser
*	HAN	Handicap facilities
	HEA	Health club
	IND	Indoor pool
*	KIT	Kitchen
	LAU	Laundry/valet
	MEE	Meeting room
*	MIN	Mini bar
*	MOV	Movies
*	NOS	No smoking room
	OUT	Outdoor pool
	PAR	Parking
	PET	Pets
	POO	Pool
	RES	Restaurant
	ROO	Room service
	SAU	Sauna
	SEC	Secretarial services
	TEN	Tennis courts
*	WET	Wet bar

Example:

HOA15JUN-10NTNBO/F-POO+MIN+HAIR

Place all search qualifiers in order of client’s preference.

Notes: The feature required can be a room feature or a hotel feature. Use the first three letters, or the phrase as shown. Some hotel features may not be on the premises, however and may be located near the hotel.

*	These may be either room or property features; however RoomMaster^® features are validated at property level only. Room features can only be a request on sell, i.e. N1A1DCOR/SI request a non-smoking room, but the request cannot be guaranteed in advance.

Search Qualifiers (continued)

Complete Pricing Plus

H/HSQC

Requirement:	Format:	Example:
Number of children and their ages (2 children, one aged 9 and one aged 11)	/CH-2A9A11	HOA2DECDISNEYWORLD/2/CH-2A9A11
Roll away bed request (adult) (one roll away bed)	/RA-1	HOI01DEC-2NTBAH/RA-1
Roll away bed request (child) (one roll away bed)	/RC-1	HOA01DEC-1NTFRA/RC-1
Cot / Crib request	/CR-1	HOC01DEC-3NT12345/CR-1
Specifying number of adults staying	/6	HOA01DEC-05DECSFO/6

Negotiated Rates (Multi-level)

@FORD

Multi-level rate access code FORD

Reference Point

/R–DISNEYLAND

Reference point - check HOR display for list

Transportation Available

/T–B	Bus transport from arrival or reference point
/T–C	Courtesy bus from arrival or reference point
/T–L	Limousine from arrival or reference point
/T–O	Other transport from arrival or reference point
/T–P	Public transport from arrival or reference point
/T–R	Rental car from arrival or reference point
/T–S	Subway/Underground from arrival or reference point
/T–T	Taxi from arrival or reference point
/T–W	Walk

Postal Code Search

/PC–XXYYYYYYYYYYY

Hotel search using the exact Postal Code (XX= 2 character country code, YYYY= up to 10 characters for the postal code)

AAA Rating Search

/AAA1 or /AAA1–5

American (and Canadian) Automobile Association hotel rating from 1 to 5 (with 5 being the best)

Hotel Availability Update

H/HOTU

HOU/B–A1K	Update the room and bed type availability
HOU/L–A/C–COR	Update multiple search qualifiers
HOU/L–	Delete all location search qualifiers
HOU–2NTAMS/HI	Update availability to 2 nights in Amsterdam for hotel chain HI
HOU/D–K	Convert availability to Kilometres
HOU/@GAL	Update availability with Multi Level rate
HOU/@	Remove Multi Level rate from previous availability entry
HOU24NOV–26NOV	Update hotel availability with new dates

SELL

Reference Sell

H/HSRS

/G–/SI–/CD–/FG–/FT–/EX–/EC–/RA–/RC–/CR–/NM–
Reference Sell for Inside Availability use N1INSIDE followed by any of the optional fields
Reference Sell for a non Inside Availability use N1A1KCOR followed by any of the optional fields

/G–     Guarantee/Deposit
/SI–    Service Information
/CD–   Corporate Discount number
/FG–   Frequent Guest number
/FT–   Frequent Traveler number
/EX–   Extra Adult
/EC–   Extra Child
/RA–   Rollaway bed Adult
/RC–   Rollaway bed Child
/CR–   Crib
/NM–   Name Override

N1A2D3	Sell one deluxe room with 2 double beds from availability line 3
N1B1DCOR	Sell one superior room at the corporate rate from a complete hotel availability display (HOC)
N1B1K4/EX–1/RA–1	Sell one superior room with a king size bed from availability line 4, with optional fields
N1C1T1/SI–ROOM ON TOP FLOOR NO SMOKING/G–DPST CHQ	Sell with several optional fields
/2+N1B1D2/G–AGT	Insert after segment 2 and reference sell one double bed with an optional field
X3+N1B2T1	Cancel segment 3, and reference sell 1 superior room with 2 twin beds from line 1

Direct Sell

Note: Direct Sell entry can be made without air segment

H/0HHL

0HHLBWNN104JUN–07JUN31762A1DCOR–2/
Followed by any of the qualifiers listed previously.

0HHL       Direct Sell Entry
BW          Chain Code
NN1         Need one room
04JUN      Check-in date
–07JUN    Check-out date
31762       Property number
A1DCOR Booking code
–2            For 2 people

0HHLRANN110NOV–18NOV12345A1QNAT –1@NATL	Direct sell with hotel chain (RA); in date 10NOV and out date 18NOV, property number 12345, a deluxe room with a queen size bed for 1 adult (the whole Booking Code must be specified, otherwise RoomMaster will assume you want to book the RAC), using multi-level access code (NATL)
0HHLHINN111OCT–4NT98766BITCOR–1 /G–AGT/SI–ROOM WITH VIEW	Direct sell with hotel chain (HI) one room; in date 11OCT, for 4 nights at property number 98766, a superior twin bedded corporate room, Guaranteed to agency IATA, and room request
0HHLRABK1NBO10NOV–18NOV12345 A1Q–1/RT–USD55.00/CF–1234567	Add a segment booked outside the system directly with the vendor (RA) using passive status BK (in NBO; in 10NOV out 18NOV, property number 12345, deluxe room with queen size bed (will assume A1QRAC)for 1 adult; mandatory rate field USD55; with confirmation number as given by hotel as 1234567); (messages are sent and received if segment is cancelled or modified)

Request Hotel (not represented in RoomMaster) via Carrier

0HTLKLNN1LONIN22AUG–OUT24AUGA1D/W-WARREN HOTEL*PARK LANE*MAYFAIR*LONDON*SW15 4PG*0208 392 0291

Request non Galileo^® system hotel through KLM as delivering carrier; mandatory items are city (LON), check-in and check-out dates and room type (A1D); address and phone fields are optional, but will print on itinerary

SELL

Optional Fields for Segment Sell

H/HTL/

Note : Use the chain keyword OPTI to find out what optional fields are accepted by a vendor, and how the vendor will respond, for example, HODFE/OPTI

/CD– Y748392	Corporate discount number
/W– J SMITH 63 COBB ST LONDON W1Y 2AV	Address for written confirmation
/W	Copies address from BF to hotel segment
/RA–1	Request Rollaway bed, adult charge
/RC–1	Request Rollaway bed, child charge
/CR–1	Request Crib
/EX–2	Request extra adults in existing bedding
/EC–1	Request extra child in existing bedding
/FT–TW123456	Airline Mileage membership number
/FG– HI216593	Hotel frequent guest program
/SI– GROUND FLOOR ROOM	Special information - request only, not guaranteed
/CF–8971654	Confirmation number
/AGT1234567	Agent/IATA number override
/G–AGT	System automatically appends agency IATA number to Guarantee arival against agency IATA
/G–AX98567432859EXP1111	Guarantee late arrival to credit card
/G–DPSTAX98567432859EXP1112	Credit card will be debited immediately for the required deposit
/NM–PEREJ JMR	Name overrides first name item in BF
/ITAA847655	Tour number

Hotel Modify

H/HOM

Types of Modification

D	Date (Cancel and Re-book)
R	Room type (Cancel and Re-book)
O	Optional field (Modification only)
X	Cancel optional fields
HOM2D/15JAN–18JAN	Change booking dates for segment 2
HOM3D/10AUG-5NT	Change booking dates to 5 Aug for 5 nights stay
HOM3O/SI–NO SMOKING	Add or change an optional field for segment 3
HOM2R/1A1DCOR–2	Change room or bedding type and/or the number of people
HOM3X/SI	Cancel all optional fields for segment 3

Cancel Hotel Segments

Note: Do NOT use I or XI.

X2	Cancel segment 2
XH	Cancel all hotel segments in BF
@9XK	Remove hotel segment in BF without generating message to vendors

Change Segment Status (from KK to HK)

H/@HTL

@1HK	Change status of segment 1
@1.3.5HK	Change status of segments 1, 3 and 5

INDEX

Hotel Index

H/HOI

A Hotel Index is a list of hotels stored in RoomMaster, the Galileo hotel reservation system. Availability is not checked, nor is the rate. The rate displayed is for guideline purposes only.

HOIAMS	Request an index of hotels associated with Schipol airport in Amsterdam
HOIAMSTERDAM	Request an index of hotels associated with Amsterdam city
/2+HOI	Insert index after segment 2 (which picks up arrival date, airport code and defaults to 1nights stay)
HOISWINDON	Request index for hotels in Swindon
HOIDISNEYLAND	Request index by Reference Point
HOILON/N–PARK	Request index by city and hotels with PARK in the name
HOI12DEC–3NTROM	Request index by date and city
HOILIS/F–OUT/T–C	Request index using multiple search qualifiers
*HOIPH**	Page to top of index pages
HOC2/1NOV	Display complete availability from line 2 of index for 1NOV for 1 night
*HOIR**	Redisplay previous index
*HOIR/USD**	Convert index display to show currency in USD

Hotel Reference Points

H/HOR

HORPRG	Display a list of reference points e.g. areas of Prague
HOA3	Display availability for the reference point on line 3 of the HOR display
HOI2	Display index of hotels for the reference point shown on line 2 of the reference point display
*HORR**	Redisplay previous HOR display
HOA2/12DEC–14DEC/F–POO	Display availability for hotels on line 2 of reference point display with dates and feature

Postal Code search

HOICHI/PC–US60010

Hotel search using the exact postal code for properties in the Chicago area with postal code of 60010; (enter the 2 character country code, followed by up to 10 characters for the postal code)

AAA Rating Search

HOINYC/AAA3

American (and Canadian) Automobile Association hotel rating from 1 to 5 (with 5 being the best)

RATE RULES

H/HOV

HOVS2	Display rules for the property booked in segment 2
HOV3	Display rules from rate shown on line 3 of Inside Availability display
HOV/A1DCOR	Display rules from HOC for booking code A1DCOR for non Inside Availability vendors

HOTEL DESCRIPTION

Chain and Property Description

H/HOD

HODRA	Display the description and keywords of a specific chain of hotels (RA)
HOD/1+4	Display the hotel description keywords numbers 1 and 4
HOD78482/DPST+COMM	Display specific property keywords
*HODR**	Redisplay previous description request
HOS2 or HODS2	Display hotel description from segment 2 of the itinerary
HOS3/1+DPST or HODS3/1+DPST	Display description from segment 3 of itinerary by number and keyword
HOD2	Display hotel description for property from line 2 of index or availability display

Primary Property Keywords

H/HKEY

Keyword	Title/Description	Sequence number
BOOK	BOOKING GUIDLINES	0
CANC	CANCELLATION POLICY	1
COMM	COMMISSION	2
CONT	CONTACTS	3
CORP	CORPORATE RATES	4
CRED	CREDIT CARD POLICIES	5
DIRS	DIRECTIONS TO HOTEL	6
DPST	DEPOSIT POLICY	7
FACI	FACILITIES	8
FAMI	FAMILY PLAN	9
FREQ	FREQUENT TRAVELLER	10
GRPS	GROUP INFO	11
GUAR	GUARANTEE POLICY	12
HELP	CUSTOMER SERVICE	13
INDX	INDEX	14
LOCA	HOTEL LOCATION	15
MEAL	MEAL PLANS AVAILABLE	16
DESC	PROPERTY DESCRIPTION	17
OTHR	OTHER	18
PROM	PROMOTIONAL INFO	19
RECR	RECREATION	20
ROOM	ROOM / UNIT TYPES	21
SERV	SERVICES AVAILABLE	22
TAXS	TAX INFORMATION	23
TRAN	AREA TRANSPORTATION	24
TRVL	TRAVEL INDUSTRY INFO	25

Note: The INDX keyword will list any other/secondary keywords that have been completed

Note: Use the HOV entry to obtain the most up to date information.

Primary Chain Keywords

H/HKWD

Keyword	Title/Description	Sequence number
BOOK	BOOKING GUIDELINES	0
CANC	CANCELLATION POLICY	1
COMM	COMMISSION	2
CONT	CONTACTS	3
CORP	CORPORATE RATES	4
CRED	CREDIT CARD POLICIES	5
DPST	DEPOSIT POLICY	7
FAMI	FAMILY PLAN	9
FREQ	FREQUENT TRAVELLER	10
GRPS	GROUP INFO	11
GUAR	GUARANTEE POLICY	12
HELP	CUSTOMER SERVICE	13
HOUR	HOURS OF OPERATION	14
INDX	INDEX	15
LINK	INSIDE LINK	16
NEWS	NEWS	17
OPTI	OPTIONAL FIELDS	18
PROM	PROMOTIONAL INFO	19
FACT	FACTS	20
ROOM	ROOM / UNIT TYPES	21
TRVL	TRAVEL INDUSTRY INFO	25
INTL	INTERNATIONAL TRAVEL	26

Note: The INDX keyword will list any other/secondary keywords that have been completed

QUEUEING TO HOTEL VENDORS

*GC11/HTL/FORTE or GC11/HTL/FE*	Check Queuing city for vendor
*V.HFEFREE TEXT**	Add hotel vendor remarks
QEB/VVF	Queue booking to vendor
*NP.HFEFREE TEXT**	Send message (only) in Notepad format
QEM/VVF	Queue message to vendor

/P–BB	Property type, Bed & Breakfast
/P–HO	Property type, Hotel
/P–MO	Property type, Motel
/P–SU	Property type, All Suites
/P–CO	Property type, Condominium (self catering)
/P–APT	Property type Apartment
/P–RE	Property type, Resorts

A	Deluxe
B	Superior
C	Standard or Condominium
D	Moderate
N	Non-smoking room
S	Suite