BOOKING FILE

NAME FIELD

H/N.

Create

(Min. 2 characters; max. 55.)

N.1GETTINI/RMR

One surname, numeric optional

N.3MAYA/RMR/DMRS/PMR

Multiple names, same surname

N.1FAVRET/JMR+ N.2VANROSSUM/BMR/OMRS

Multiple surnames

N.I/JOHNSON/PAULAMISS*31JAN09 5MTHS  

Create an infant name. Mandatory Name remark contains mandatory Date of Birth in ddmmmyy format then free text

N.ANCIAN/DMRS+N.I/ANCIAN/ROBINMSTR *12OCT09

Adult with infant

Change

N.P5–6@2ALONGI/MMRS/CMR

Change names 5 and 6

N.P3@I/BLACK/ISABELMISS*03MAR09

Change name 3 (an infant) to another infant name

N.P2@SMITH/JMR

Change name 2 to Smith

 

Note: many airlines do NOT allow name changes after ending a Booking File. An error response may be returned "NAME CHANGES NOT ALLOWED". Please contact airline.

Delete

N.P1@

Delete first name

N.P2–4@

Delete names 2, 3 and 4

Display

*N

Display all names

Group Names

N.G/50SKITOUR

Create Group name

N.G/@50BEACHTOUR

Change group name

N.G/@

Delete group name

*N

Display names in group

Group Name Remark

N.G/50SKITOUR*REMARK

Create Group name with name remark

N.G/@*CHANGE REMARK

Change Group name remark

N.G/@*

Delete Group name remark

Note: When a group booking is created a GRPS SSR is automatically transmitted to the airline at end transaction.  Names can only be added after retrieval of the BF.

Group fare information must also be added i.e., SI.SSRGRPF ZZ FREE TEXT. See Manual SSRs (page BF25).

Create Name Remarks
H/NRMK   H/NRPT

(Min. 2 characters, max. 88 characters including spaces.)

N.LUGON/TMR*FREE TEXT

Create a name remark at the same time as entering name

N.3MAYA/RMR*FREE TEXT/BMR*/CMS*

Same name remark refers to all names in this name item

N.2HUGHES/AMISS*CHD6YRS/ KMSTR*CHD3YRS

Add multiple names with different name remarks

N.PERCIVAL/CMISS*FREE TEXT+N.1SKERRATT/SMISS*

The asterisk after the second name item will copy the remarks in the first name item

N.EK/BO CHD*11YR In some markets with some airlines the child reference needs to be before the asterisk. Refer to local SMO for details.

N.3PERCIVAL/CMISS/BMR*FREE TEXT/KMRS

Add name remarks on selected passenger in a multiple name item

N.I/BROWN/MARSHAMISS*15MAR09 FREE TEXT

Create Infant name with mandatory name remarks

N.DLAMINI/BEAUTY*P-C11 Create Name Remarks for PTC fare quote
N.1SAIT/VICTORIA*P-C05 DOB15MAY03 Name remark created in PTC format for fare quoting. Child aged 5. Mandatory space before optional free format can be added.
N.2SMITH/DORAMRS/ANNMISS*P-C07 Two names with Name Remark for passenger 2 in PTC format for fare quoting.
FQCQF Follow up Fare Quote will quote Psgr 1 as Adult (no PTC) and Psgr 2 as Child aged 7 years.
H/PTC List of available PTC codes.

Add Name Remarks

N.P1@*FREE TEXT

Add name remark to the first name

N.P2–4@*FREE TEXT

Add name remarks to the 2nd, 3rd and 4th names

Change Name Remarks

N.P1@*NEW FREE TEXT

Change existing name remark for name 1

N.P2–4@*FREE TEXT

Change existing name remark for names 2, 3 and 4

Delete Name Remarks

N.P1@*

Delete name remark for name 1

N.P2–4@*

Delete name remark for names 2, 3 and 4

 

PHONE FIELD

H/P.

Create

(Max. 53 characters for each of the first 2 phone items and 66 for following phone items.)

P.B*0793 888184

Create business number with assumed set city

P.ZRHB*508042X 2184

Create Zurich business telephone contact with  extension number

P.MTST*7761051 PETUNIA ROSE TRAVEL

Create Rome travel agency number with agent’s  reference

P.LONA *0208–372–9878 X372

Create accommodation/hotel number with extension number

P.PARN

No Paris telephone contact number

P.HKGE*SUE--LI//GALILEO.COM Create e-mail address. Use  --  in place of  _"underscore" symbol. Use  //  in place of @ "at" symbol

Phone Field Codes

T*

Travel agent

H*

Home

B*

Business

M* Mobile or Cell 

A*

Accommodation/Hotel

N*

No contact

P*

Telephone number not known

Change

P.@LONB*0208 365–5345

Change the only phone item to the business number 0208 365 5345

P.3@PARH*1234 56 68 90

Change third phone item to the home number 1234 56 78 90

Insert

P./1BRUB*312 889–1345

Insert after the first phone item, a business number in Brussels

P./0T*0718902165

Insert Travel Agency number as first item, using terminal location city as default

Delete

P.@

Delete the only phone contact item

P.4@

Delete fourth phone item

P.1–3.5@

Delete phone fields 1 through 3 and 5

Display

*P

Display phone items

Note: At End Transact, the first agency telephone number (T*) is sent to the airline as an OSI.

 

TICKETING ARRANGEMENT FIELD

H/T.

Create

(Max. 69 characters; single item field)

T.T*

Minimum input to indicate that booking is ticketed

T.T*1253241234841 ISSUED ROM 24FEB09

Ticket number of document with date and place of issue

T.TLFCO/ZZ0830/17MAY

Time Limit; ticketing at FCO (airport location issuing ticket) by ZZ (Vendor issuing ticket) at 0830 on 17MAY (time and date ticket to be issued)

T.TAU/10FEB

Place BF on Galileo assigned Q10 for automatic ticketing on 10FEB

T.TAU/10FEB*FREE TEXT

Place BF on Galileo assigned Q10 for automatic  ticketing on 10FEB; includes free text

T.TAU/DM5/6FEB

Place BF on Galileo assigned Q10 of branch DM5 for automatic ticketing on 6FEB

T.TAU/DM5/6FEB*FREE TEXT

Place BF on Galileo assigned Q10 of branch DM5 for automatic ticketing on 6FEB; includes free text

T.TAW/17FEB/IBM001

Assign an in house account code (IBM001) - six characters to BF on 17 FEB, for subsequent manual move to queue

T.TAW/DM5/17FEB/BVRDVM*FREE TEXT

Assign an in house account code (BVRDVM) to BF on 17 FEB to branch DM5, for subsequent manual move to queue; includes free text

T.TAW/17FEB/1600

Assign a specific time to the BF for subsequent  manual move to queue

Change

T.@TAU/08MAR*FREE TEXT

Change ticketing field; with free text

T.@TAW/21JUL/1500

Change ticketing field

Delete

T.@ 

Delete ticketing field

Display

*TD 

Display ticketing data

Note: Move Down for the Review Booking File function, and  Online Record Count and Move functions .

 

PASSENGER INFORMATION FIELD

Passenger Information for the storage of Passport and Visa information.
(Max. 87 characters each item; max. items 99 per Booking File)
Storage of the Passenger Information is allowed in Client Files.

H/PI

Create

Passport

PI.P2/P/GB/B876597/12JAN11*FREE TEXT

Enter passport information for passenger 2 including ISO country code, passport number, expiry date and free text

PI.P1–3/P/AU/B9234/18MAR11*FREE TEXT

Enter passport information for passengers 1 through 3

PI.P1.3/P/AU/B9832/18APR11*FREE TEXT

Enter passport information for passengers 1 and 3

Visa

PI.P1/V/AU/76654654/OPEN/A1234556* FREE TEXT

Enter visa information for passenger 1 including ISO country code, visa number, expiry date or open, passport number and free text

PI.P1–3/V/US/8347646/19JAN11/A654321* FREE TEXT

Enter visa information for passengers 1 through to 3

Change

It is not possible to change an individual sub field. If a passenger's name is changed the Passenger Information will be automatically cancelled.

PI.2@V/US/99776B/12JAN11/B12345

Change the second visa item to US99776B 12JAN11

Delete

The complete Passenger Information field or items within the field may be deleted.

PI.ALL@

Delete ALL Passenger Information

PI.1.3@

Delete items 1 and 3

Display

*PI

Display Passenger Information

*PIP

Display Passenger Information specifically for passport

*PIV

Display Passenger Information specifically for visa

REVIEW BOOKING FILE

H/RB.

Create

(Max. 10 items. Max. length of free text 255 chars.)

RB.

Create a Review Booking File item, defaults to own branch, todays date at 0700 and to queue 12

RB.09OCT

Create a Review Booking File item with specified date, defaults to own branch at 0700 and to queue 12

RB.1530

Create a Review Booking File item with specified time, defaults to own branch, todays date and to queue 12

RB.Q41

Create a Review Booking File item with specified queue, defaults to own branch, todays date at 0700

RB.*FREE TEXT

Create a Review Booking File item with text, defaults to own branch, todays date at 0700 and to queue 12

RB.XX0/24SEP/1530/Q26*FREE TEXT

Place BF on Queue 26 of agency XX0 on 24SEP at 1530

RB.01FEB/0930/Q41*FREE TEXT/Q43*MORE TEXT

Create two Review Booking File items for own branch at 0930 on 01FEB for queue 41 and queue 43 with different text

RB.1300/Q12.Q29.Q44*FREE TEXT

Create three Review Booking File items for own branch, today at 1300 for queue 12, queue 29 and queue 44 with the same text

Change

RB.3@XX0/10FEB/Q25*FREE TEXT

Change Review Booking File item number 3 to place BF on Q25 of agency XX0 on 10FEB with text

RB.@1/10JUL

Change the review date of Review Booking File item 1 to 10JUL , with all other fields unchanged

Delete

RB.3@

Delete Review Booking File item number 3

RB.4–6@

Delete Review Booking File item numbers 4 through 6

RB.ALL@

Delete all Review Booking File items

RB.1@XX0/10FEB/Q26*FREE TEXT

Delete Review Booking File item number 1 and add item to place BF on queue 26 of agency XX0 with text

Display

*RB

Display Review Booking File items


Note: When an agency pseudo city is specified in any Review Booking File entry it must always be accompanied by a date.

BOOKING FILE COUNTS

H/CTAW and H/CTAU

Count entries with TAW, TAU and RB Fields

Basic entry with minimum items:

ORC/TAW/11NOV

Count BFs with ticketing arrangement TAW for 11NOV

ORC/TAU/11JAN

Count BFs with ticketing arrangement TAU for 11 JAN

ORC/RB/22DEC

Count BFs with RB field for 22 DEC

Optional Entries:

AH3

Branch office

/MJ

Agent user sign-on initials of BF creator (2 Alpha chars.) - RB counts only

/Q41

Destination queue number - RB counts only

/ACCNME

Account Name

/1815

Time

/11JAN*15JAN

 Date range

Examples:

ORC/GL2/TAW/1700/11JAN

Count BFs for branch GL2  with ticketing  arrangement TAW at 1700 for 11JAN

ORC/AH3/TAW/ACCNME/1815 /11JAN*15JAN

Count BFs for branch AH3 with ticketing  arrangement TAW with account name ACCNME at 1815 for date range 11JAN through 15JAN

ORC/TAU/11JAN*15JAN

Count BFs with ticketing arrangement for a date range, 11 JAN through 15 JAN

ORC/DE1/RB/07DEC*12DEC

Count BFs for branch DE1 with RB field for date range 07 DEC through 12 DEC

ORC/RB/MJ/Q41/25APR

Count BF’s created by agent MJ with RB field for queue 41 and date 25APR

Note: If no date is entered, today’s date is assumed.

BOOKING FILE MOVES

H/MTAW and H/MTAU

Move entries with TAW, TAU and RB Fields

Basic entry with minimum items:

ORB/TAW/11NOV–Q

Move BFs with ticketing arrangement TAW for 11NOV, defaults to queue 9

ORB/TAU/17SEP–Q/31

Place BFs with ticketing arrangement TAU for 17SEP on queue 31; (defaults to queue 10 when no queue stated)

ORB/RB/01JUN–Q/30

Move BFs with RB field for 01JUN to Queue 30; (defaults to queue 12 when no queue stated)

Optional Entries:

/AH3

Branch office

/MJ

Agent user sign-on initials of BF creator (2 Alpha chars.) - RB counts only

/Q41

Destination queue number - RB counts only

/ACCNME

Account name

/1815

Time

/11JAN*15JAN

Ticketing date range

Q/28

Place on queue 28

Examples:

ORB/AH3/TAW/ACCNME/1815/11JAN* 15JAN–Q

Move BFs for branch AH3, with ticketing arrangement TAW for account ACCNME at 1815, for range 11JAN through 15JAN, defaults to Queue 9

ORB/TAW/ACCNME/12JAN–Q/45

Move BFs with ticketing arrangement TAW for account ACCNME on 12JAN, to queue 45

ORB/TAU/17SEP*22SEP–Q/31

Place BFs with ticketing arrangement TAU for 17SEP - 22SEP on queue 31

ORB/RB/17SEP–Q/DM5/46

Place BFs with RB field for 17SEP on queue 46 of branch DM5

ORB/XX1/RB/MJ/Q41/25APR*30APR -Q/XX0/31

Move BF’s created by agent MJ at agency XX1 with RB field for queue 41 and date range 25APR-30APR to queue 31 of branch XX0

RECEIVED FROM FIELD

H/R.

Create

(Min. 1 character, max. 61 characters; single item field)

R.P

Received from passenger

R.JONES/RMR

Received from Mr R Jones

Change

R.@FAVRET/JMR

Change the received from item (entered this  transaction) to Mr J Favret

Delete

R.@

Delete the received from item (entered this transaction)

Display

*RV

Display received from field

 

FORM OF PAYMENT FIELD

H/F.

Create

(Single item field.)

F.S

FOP cash

F.CK

FOP cheque

F.INV FREE TEXT

FOP invoice with mandatory free text (max. 38 characters)

F.MS FREE TEXT

FOP miscellaneous with optional free text (max. 39 characters)

F.NONREFFREE TEXT

FOP NON REF with optional freetext (Max. 35 characters)

F.AX373912345678901*D1209*E00*A123456*C000

FOP credit card number (2 letter vendor code optional) with expiry date, extended payment with approval code and order number

F.AX373912345678901/D1209/E03

FOP credit card number (2 letter vendor code optional) with expiry date, extended payment (numeric code optional)

F.TP100012345678912/D0309 FOP TP card with expiry date

F.CCXY123456789234/D1209

FOP credit card when credit card company (XY) does not have an agreement with Galileo

Change

F.@ NEW DATA

Change FOP field to new data

Delete

F.@

Delete FOP field

Display

*FOP

Display FOP field

 

ADDRESS FIELDS

H/ADDR

Create

Written Address and Postal Code

(Max. 5 subfields; max. 37 characters in each subfield. Identifier P/ (post code) mandatory; max 119 characters in entire field.)

W.MR.D.BONNERS*29 ST PAULS AVE*KENTON*MIDDX*P/HA39SP

Written address with 5 subfields including postal code

Delivery Address

(Max. 6 subfields, max. 37 characters in each subfield.)

D.GALILEO CENTRE EUROPE*MAIN ENTRANCE*GRD FLR EAST CORE

Delivery address with 3 subfields

Related Address

(Max. 5 subfields; max. 37 characters in each subfield. Identifier P/ (post code) mandatory) Max of 10 Related Address fields per Booking File.

RA.JAZZMIN*20ASCHAM ROAD*SWINDON*WILTS*P/SN5 6BG

Related address with 5 subfields including postal code

Change

W.@MRS R GERALD*82 BEDFORD ROAD*EAST FINCHLEY*NORTH LONDON *P/N6J7AY

Change written address and postal code

D.@GALILEO CENTRE EUROPE*MAIN ENTRANCE*GROUND FLOOR*EAST CORE*MARKETING AUTOMATION*ANALYST DEPARTMENT

Change delivery address

W.@2*82 BEDFORD AVENUE

Change second subfield of written address

D.@2*NORTH ENTRANCE

Change second subfield of delivery address

RA.1@MR RYANTS*14 SEAVIEW ROAD*DORSET*P/DR6 5SD

Change related address and postal code; item number must be specified even when only one related address field exists

RA.1@2*16 LARCHMOOR CLOSE

Change second subfield of related address

Insert

W.@/3*NEW DATA

Insert new data after the third subfield of the written address

D.@/3*NEW DATA

Insert new data after the third subfield of the delivery address

RA.1@/4*NEW DATA

Insert new data after the fourth subfield of the first related address

Delete

W.@

Delete entire written address field

D.@

Delete entire delivery address field

RA.1@

Delete entire first related address field

W.@2*

Delete second subfield of the written address

D.@2*

Delete second subfield of the delivery address

RA.1@2*

Delete second subfield of the first related address

Display

*AW

Display written address only

*AD

Display delivery address only

*AA

Display delivery, written and related address fields

 

MILEAGE MEMBERSHIP FIELD

H/M.

Create

(Min. 6 characters; max. 27 characters, including a 2 character airline code. This is a multiple item field.)

M.P2/CO1234567PM

Enter CO mileage card number for passenger 2

M.KL1234567893

Enter KL mileage card number for BF with a single passenger

M.P2/CO123456LRG–AA423188DLM

Enter CO/AA mileage card numbers for passenger 2

M.P1/UA12345876490/BD/LH/AC

Enter UA mileage card number for passenger 1, specifying Cross Accrual participants BD, LH and AC who are listed in the UA Mileage Membership Agreement Table (Minimum 1, maximum 10 additional airlines)

M.P2*UA/TG/SK

Adds Cross Accrual participants TG and SK to a UA mileage membership card that has already been entered into a booking for passenger 2  (Minimum 1, maximum 10 additional airlines)

Change

There is no change entry. The mileage membership item must be deleted and a new item created.

Delete

M.@

Delete all mileage membership data for all passengers

M.P2@

Delete all mileage membership data for passenger 2

M.AA@

Delete all AA mileage membership data for all passengers

M.P1*DL@

Delete mileage membership data for passenger 1 on DL

M.P1*DL/P2*AA@

Delete mileage membership data for passenger 1 on DL and passenger 2 on AA

M.P1*KL/UK/NW@

Deletes Cross Accrual participants UK and NW from the KL mileage membership item in the booking for passenger 1 (Minimum 1, maximum 10 additional airlines)

M.P2*UA/ALL@

Deletes all Cross Accrual participants from the UA mileage membership item in the booking for passenger 2 (Minimum 1, maximum 10 additional airlines)

Display

*MM

Display mileage membership data

M*ALL

Displays a list of all airlines who have a Mileage Membership Agreement Table

M*UA

Displays the Mileage Membership Agreement Table for UA; this lists all those airlines who have an agreement with UA to accept UA mileage membership card numbers, for the accrual of benefits on their flights

 

NOTEPAD FIELD

H/NP.

Create

(Max. 87 characters; max. items 999.)

NP.TEXT

Create a notepad item

NP.D*TEXT

Create a notepad item with D qualifier

NP.H**TEXT

Create a Historical notepad item

NP.HG*TEXT

Create a Historical notepad item with G qualifier

NP.C**TEXT

Create a Confidential notepad item

NP.CM*TEXT

Create a Confidential notepad with qualifier M

NP.VM*TEXT

Create a notepad item with VM as double qualifier

Change

NP.2@NEW TEXT

Change second notepad item

NP.4@P*NEW TEXT

Change fourth notepad item with P qualifier

Insert

NP./2TEXT

Insert a notepad item after second notepad item

NP./3V*TEXT

Insert a notepad item with V qualifier after third notepad item

Delete

NP.2@

Delete second notepad item

NP.1–3.5@

Delete notepad items 1, 2, 3 and 5

Display

*NP

Display notepad items

*NPH

Display all notepad items with H qualifier

*NPC*

Display all Confidential notepad items

*NPCD

Display all Confidential notepads with a D qualifier

*NPH*

Display all Historical notepads only

Notes:
1. Any letter may be used to qualify a notepad item in order to group items together.
2. All notepad entries are stamped with a system generated Agent’s Sign on, Date and Time stamp. If the text in the notepad wraps around, then these details are shown in the second line of text.
3. Historical notepad items are recorded in History only on change or deletion of an item, not on addition.
4. Confidential notepad items are ONLY displayed to the owner (i.e. the creating agency) of the Booking File.

 

 SPECIAL SERVICE REQUIREMENT

H/SSR

Create Programmatic Special Service Requirements (SSRs)

(Max. 180 characters of free text, when permitted. Multiple item field)

SI.WCHR

Request a wheelchair for all passengers on all AIR segments

SI.S3/VLML

Request VLML for all passengers on segment 3 only

SI.P3/BIKENN2

Passenger 3 is transporting 2 bicycles

SI.P2S3/VGMLBK

Add a VGML to the BF with status code BK for passenger 2 on segment 3 only (will generate a message to the airline if cancelled )

SI.P2S3.4/SPML*NO EGGS

Request SPML for passenger 2, segments 3 and 4: the special meal request must be followed by descriptive text (max. 180 characters)

SI.P3.4S3.4/SPEQBK*PASSENGERS WILL BE CARRYING POLES FOR POLE VAULTING

Add a sports equipment request to the BF using BK status code with additional text for passengers 3 and 4, on segments 3 and 4 only (max. 180 characters)

Note: To add SSR information for an infant, add the details to the leading passenger name.

H/MEAL

Programmatic SSR Codes

 Meal codes (See GC*200/9 for full meal description)

*

AVML

Asian vegetarian meal

*

BBML

Baby meal

*

BLML

Bland meal

 

CHML

Child meal

*

DBML

Diabetic meal

*

FPML

Fruit platter

*

GFML

Gluten free meal

*

HFML

High fibre meal

*

HNML

Hindu meal

*

KSML

Kosher meal

*

LCML

Low calorie meal

*

LFML

Low fat/cholesterol meal

*

LPML

Low protein meal

*

LSML

Low sodium meal

*

MOML

Moslem meal

*

NLML

Non lactose meal

*

ORML

Oriental meal

*

PRML

Low purine meal

*

RVML

Raw vegetarian meal

*

SFML

Sea food meal

+

SPML

Special meal

*

VGML

Vegetarian meal

*

VLML

Vegetarian meal lacto-ovo (allows milk and eggs)

+ = Codes which MUST HAVE additional text

* = Codes which MUST NOT have additional text

BLANK = Codes with OPTIONAL additional text

Programmatic SSR Codes (continued)

H/ASSC

Assorted Codes (See GC* 200/7 for full description)

+

AVIH

Animal in hold

*

BIKE

Bicycle

 

BLND

Blind passenger

*

BSCT

Bassinet/Carrycot

+

BULK

Bulky baggage

+

CBBG

Cabin baggage

  CHLD Child. 
  CHLD*18MAR09 Child with date of birth in ddmmmyy format

 

CKIN

Check-in information

 

COUR

Commercial courier

 

DEAF

Deaf passenger

 

DEPA

Deportee (accompanied)

 

DEPU

Deportee (unaccompanied)

+

EXST

Extra seat

+

FRAG

Fragile baggage

+

GPST

Group Seat

+

GRPF

Group fare

n/a INFT Infant WITHOUT seat when auto added in response to infant name field entry.
+ INFT Infant WITH seat when added manually as an SSR

+

LANG

Language assistance

+

MAAS

Meet and assist

 

MEDA

Medical case

+

PETC

Pet in cabin

+

SEMN

Ships crew

*

SLPR

Sleeper/berth

+

SPEQ

Sports equipment

*

STCR

Stretcher

+

TKNM

Manually enter ticket number

+ TKNO Ticket Number

 

TWOV

Transit without visa

+

UMNR

Unaccompanied minor

 

WCHC

Wheelchair (carry on)

 

WCHR

Wheelchair (can climb stairs)

 

WCHS

Wheelchair (cannot climb stairs)

+

XBAG

Excess baggage

For North American Carriers

WCBD

Own wheelchair - dry cell battery

WCBW

Own wheelchair - wet cell battery

WCOB

Wheelchair required on board

WCMP

Wheelchair - manual power

+ = Codes which MUST HAVE additional text

* = Codes which MUST NOT have additional text

BLANK = Codes with OPTIONAL additional text

Note: Some airlines use SI.YY* entries to advise ticket numbers. See OSIs for details.

 

Change Programmatic SSRs

@ALL Update all SSR status codes. TK/KK/KL become HK ; UU/UL become HL ; NO/UN are deleted.

SI.P1S4/WCHR@HK

Change status code of the WCHR for passenger 1 on segment 4 to HK; the SSR code is mandatory

SI.P1/SPML@*NO EGGS

Change free text of SSR of all SPML items for passenger 1; the SSR code is mandatory

Note: Change only permitted on status codes and/or free format text. Otherwise delete and replace.  See also INTRODUCTION "BOOKING CODES".

Cancel Programmatic SSRs

SI.ALL@

Cancels all Service Information from the BF (a cancellation message will be sent)

SI.P1S2@

Cancels all SSR items for passenger 1 on segment number 2 (a cancellation message will be sent)

SI.S2@

Cancels all SSR items for all passengers on segment 2 (a cancellation message will be sent)

SI.P3-5S2.4/VGML@

Cancels the VGML request for passengers 3 through 5 on segments 2 and 4 (a cancellation message will be sent)

SI.P2S1/AVIH@XK

Removes the AVIH request for passenger 2 on segment 1 from the BF; no message is generated

Note: Unless the status is changed to XK, cancelling an SSR item will generate a message to the airline(s) involved.

 Display Programmatic SSRs

*SI

Displays all SSR items

*SR

Displays the Programmatic SSRs only

*SR/P2

Displays all Programmatic SSRs for passenger 2

*SR/P2S1/VLML

Displays the VLML request for passenger 2 on segment 1

 

MANUAL SPECIAL SERVICE REQUIREMENTS

H/SSR

Create

SI.SSRFQTVZZHK1/ZZ1234567891234 –JOHNSON/SAMR

Add a mileage membership number for a carrier ZZ when the standard entry (M.) allows insufficient characters; or when airlines have agreements to accept each other’s membership codes

SI.SSRGRPFZZ FREE TEXT

Add group fare details for carrier ZZ

SI.P2/CHLD

SI.P2/CHLD*06JUNE05   

 Manual entry for a child without a date of birth

Manual entry for a child with a date of birth
SI.P1S1/DOCS*P/GB/S12345678/GB/12JUL66/M/ 23OCT09/SMITH/JOHN/RICHARD Psgr 1's document issued in GB is passport S12345678, which is British (Issue country before pp number - nationality after the pp number.) Psgr DOB 12July1966, Male, expiry date of passport 23Oct 2009 in name John Richard Smith
SI.P1S1/DOCO*PARIS FR/V/12345123/ LONDON GB/14MAR05/USA Psgr 1 born in Paris France, Visa, No.12345123, issued London, GB on 14Mar05, valid for USA
SI.P1S1/DOCA*R/DE/234B STRAVINER STRASSE/HANOVER//11718 Psgr 1 residential address, country, street address, town, state (unknown), post/zip code 
SI.P1/SSREPAYXXNN1/CC3739000999000888
D0612C444 		Guaranteed Electronic Payment for airline XX is Credit Card 3739000999000888 expiry date June 2012 security code 444
SI.P1/SSREPAYXXNN1/AP456987012   Guaranteed Electronic Payment for airline XX 

SI.P1/SSRFOIDYYHK1/CCVI4921123456789012 

Passenger 1 will use VI credit card as a form of ID for airport identification

SI.P1/SSRFOIDYYHK1/DLGB12341234 

Passenger 1 will use a British driving license for airport identification

SI.P2/SSRFOIDYYHK1/FF123456789 

Passenger 2 will use a frequent flyer card for airport identification

SI.P3/SSRFOIDYYHK1/PP123451234

Passenger 3 will use a passport for airport identification

SI.P1/SSRFOIDYYHK1/NI55511123A 

Passenger 1 will use a national identity card for airport identification

SI.P1/SSRFOIDYYHK1/CNHJ48JG

Passenger 1 will use a confirmation number or record locator for airport identification

SI.P4/SSRFOIDYYHK1/TN12512345678903

Passenger 4 will use a ticket number for airport identification

SI.P1/SSRFOIDYYHK1/IDXXYY111155555 

Passenger 1 will use a locally defined ID number for airport identification

SI.SSRPCTCYYHK1/JANE SMITH/GB 44 181 555 6662–1SMITH/JIMMR. MOTHER

Jane Smith (phone number GB44 181 555 6662) is the emergency contact for passenger SMITH/JIMMR

SI.SSRPCTCBAHK1/IT TRAVEL SERVICES /FR33 4 9294 0022–1PETIT/EMMANUEL MR.AGENT

IT Travel Services (phone number FR33 4 9294 0022) is the emergency contact for PETIT/EMMANUELMR

SI.DEPA/FREEFORMAT Accompanied Deportee
SI.DEPU/FREEFORMAT Unaccompanied Deportee

Note: YY is the carrier code.

Change

Manual SSRs cannot be changed or updated; they can only be cancelled

Cancel

SI.2@

Cancels the SSR item number 2; a cancellation message is generated

SI.2@XK

Removes the SSR item number 2 from the BF; no cancellation message is generated

Note: A cancellation message will be generated unless the status code is changed to XK.

Display Manual SSRs

*SI

Display all Service Information

*SO

Display Other Service Information

 

OTHER SUPPLEMENTARY INFORMATION (OSI)

H/OSI

Create OSI

SI.KL*VIP HARRIES/RMR FILM STAR

Advise airline KL, passenger is a VIP

SI.ZZ*TKNM12345678901203

Advise airline of ticket number (where ZZ is the carrier code)

Change

SI.1@BA*NEW TEXT

Change item number 1 to NEW TEXT

Delete

SI.2@

Delete item number 2

SI.2–4.6.8@

Delete item numbers 2, 3, 4, 6 and 8

Display

*SO

Display all OSIs

*SI

Display all Service Information

Note: Check GC*200/5 for a description of airlines using SI.TKNM entries.

 

VENDOR REMARKS

H/V.

Create

(Max. 180 characters; max. items 99)

V.AKQ*PLEASE ADVISE COST OF KENNEL

Send message to airline vendor KQ

V.NEV*PLEASE SEND THEATRE TICKETS TO PASSENGER BEFORE END OF JUNE

Send message to Product Directory (N) vendor EV

Change

V.2@ATP*PLEASE CONFIRM FLIGHT TIMINGS

Change airline vendor remark number 2 for TP; only valid on current transaction

Delete

V.2@

Deletes vendor remark number 2

V.2–4@

Deletes vendor remark numbers 2 through 4. Maximum of 99 in one entry.

V.2.5@

Deletes vendor remark numbers 2 and 5.

Display

*VR

Display all incoming and outgoing vendor remarks

*VI

Display all incoming vendor remarks

*VO

Display all outgoing vendor remarks

VENDOR LOCATOR

H/VLOC

RL.BA*A1234Z Add British Airways vendor Locator A1234Z

CORPORATE ID FIELD

H/CID

Field Components

1.  Corporate Identifier : 6 Alphanumeric characters.  Example: ACME01

2.  Country Code : 2 Alpha characters.  Example: GB

3. Travel Agency Identifier : 3 to 5 Alphanumeric characters.  Example: ABC

Corporate ID Example :  ACME01GBABC

Corporate ID is a single item field. 

Formats

ID.C/ACME01GBABC Add a corporate ID field
ID.C/@ Delete a Corporate ID field
*ID Display a Corporate ID field

 

 

DIVIDE FUNCTION

H/DIVI

Divide

DP1

Divide name 1 from BF

DP1–3.6

Divide names 1 through 3 and 6 from BF

DG/10

Divide 10 unnamed individuals from group

DG/5.P21–23

Divide 5 unnamed individuals from group and individuals 21 through 23 (named individuals)

Divide Procedure

Note: Do not make any changes to the BF until the Divide procedure is completed.

1. Divide the applicable names from the BF     DP1

2. Enter received from field                             R.TINA

3. Enter F to file the divided BF                         F
  (You are now in the original BF)

4. Enter received from field                             R.TINA

5. End Transact                                             E

6. Retrieve original Booking File and make any appropriate modifications. *REFNBR
   (Add any OSI to update infant/child details (see BF, page 27)
   End Booking File

7. Retrieve divided Booking File and make any applicable modifications.
  (Add any OSI to update any infant/child details - see page BF 27)
  Add the following Vendor Remark in the divided BF.

V.AYY*DIVIDED PNR PLEASE CFM AND ADV NEW  LOCATOR

           Now End the Booking File                     E

File Entry

F

File divided booking for later processing and display remainder of original BF

 

END TRANSACT AND IGNORE

H/ENTR

End Transact

E or ET or EM

End Transact

ET/pcc

End Transact and create/file BF for another Selective Access subscriber/user

EL

End Transact and redisplay previously requested name list

ER

End Transact and retrieve same BF

QEB/43

End Transact and place the BF on queue 43

Ignore

I

Ignore BF (but Client File reference remains)

IR

Ignore and retrieve Booking File in original state

IALL

Ignores current BF and Client File

Repeat BF and End Transact

REALLSALL

Repeat all customer data, all segments

REALL

Repeat all customer data

RESALL

Repeat all Segments
RERIALL Repeat all UNASSOCIATED remarks
RERIALLS2 Repeat all UNASSOCIATED remarks and remarks associated to seg 2
REALLS1.5.7-9 Repeat all customer data and segments 1,5,7,8 and 9
REP.N.SI.D.NP.7-11W.SALL Repeat all Phones, names, service information, delivery address, notepad line 7-11, written address and all segments.

 

BOOKING FILE RETRIEVAL

H/BFR

Retrieval of Booking Files created at own branch

*3WG6BD

Retrieve BF by record locator number

*–WILLIAMS/CMR

Retrieve BF by name

*–I/WHITE

Retrieve BF for infant WHITE

*–WHITE+*N

Retrieve BF for WHITE and display name field only

*–BLACK+*N.I

Retrieve BF for BLACK and display Name field and itinerary

*28JUN–WHITTAKER/EMRS

Retrieve BF by date of departure and passenger name

*KL791–ANDRECHYN

Retrieve BF by flight number and name with today’s date assumed

*SR791/12APR–LEWIS/KMS

Retrieve BF by flight number, date of departure and name

*OS441/VIE–HARRIES/RMR

Retrieve BF by flight number, boardpoint and name with today’s date assumed

*EI515/03FEBDUB–WESSBERG

Retrieve BF by flight number, date of departure, boardpoint and name

*UA124/LGADCA–PITCHER/JMISS

Retrieve BF by flight number, city pair and name, with today’s date assumed

*SN239/18AUGBRULHR–BURDETT/PMR

Retrieve BF by flight number, date of departure, city pair and name

*–C*

Retrieve all BFs in which the name begins with a "C"

Group Booking File Retrieval

*–G/EUROPARTY

Retrieve group booking

Retrieval of Booking Files created by branch offices

**HK7–WHITE

Retrieve the Booking for passenger WHITE created in branch pseudo city HK7

*1V/*32N6WY

Retrieve from the Apollo® system by Record Locator

*1V/*US110/17MAYPHX–EICHORN

Retrieve from Apollo by flight number, date, origin and name

*1V/**LQ4–JOHNSON

Retrieve from Apollo by specific branch pseudo city and name

**HK7–BLACK+*N.I

Retrieve BF for BLACK created in pseudo city HK7 and display Name field and itinerary only

**HK7/15MAR–ANDERSON/EMS

Retrieve BF by branch agency HK7, date of departure and name

**B–KING/JMS

Retrieve BF with same name, for all branch agencies

*1V/**B–KING

Retrieve from Apollo by name, all branches

**B/11JUN–BONFIELD

Retrieve BF by name, and date of departure, for all branch agencies

*1V/**B/27JUL–HASLER

Retrieve from Apollo by date and name, all branches

**HK7–G/EUROPARTY

Retrieve group booking created in pseudo city HK7

**A–AFFIL/12JUN–MAISEY

Retrieve a Booking File created by Affiliate with code AFFIL with travel date

*1V/**A–USDOM–PEARCE

Retrieve from Apollo by Affiliate code name

**A–AFFIL–MAISEY

Retrieve a Booking File for passenger Maisey created by an affiliate with code AFFIL

*1V/**A–USDOM/28NOV–WINKLES

Retrieve from Apollo by Affiliate code name and date

Booking Retrieval from a List

*L

Redisplay name list

*0

Display more exact or similar matching names

*3

Display name number 3 from numbered name list

Note: For retrieval of a claimed PNR, move down to Claim PNR

Ticketing Facility

*ZZ/*RMMEQH

Retrieve passenger Name Record (PNR) from airline ZZ with record locator RMMEQH to use Ticketing Facility

 

PAST DATE QUICK™ BOOKING FILE RETRIEVAL

H/PDQ

PDQ Booking File Retrieval (Own Branch)

Files less than 60 days old will be placed on queue; those up to 13 months old will take up to 24 hours.

PQ/R–3S71JL

Retrieve BF by record locator

PQ/24JAN09-SHARP/RICHARD

Retrieve BF by departure date and name

PQ/01JAN09–31JAN09–PALIN

Retrieval by date range (max. 31 days), own branch

PQ/UA230/10JAN08DEN–STONE/SALLY

Retrieve BF by flight, date, origin (optional) and name

PQ/900A/26JAN09DENORD–HARRIS/DMRS

Retrieve BF by departure time, date, board/off points and name

PQ/AIR/15JAN09–ALLEN

Retrieve BF by air segment

PQ/HTL/15JAN09–ALLEN

Retrieve BF by hotel or RoomMaster® segment

PQ/CAR/15JAN09–JOYCE

Retrieve BF by Car or CarMaster™ segment

PQ/ATX/15JAN09–SMITH/KAREN

Retrieve BF by air taxi segment

PQ/TUR/15JAN09–HAYES/H

Retrieve BF by tour segment

PQ/SUR/10DEC09–MORRE/O

Retrieve BF by surface segment

PDQ Booking File Retrieval (For Branch Offices)

PQ/C–XX1/27JAN09–HAGGER/TONY

Retrieve BF by departure date and name created in branch pseudo city XX1

PQ/C–A08/01MAR09–31MAR09–PALIN

Retrieval by date range (max. 31 days), specified branch

PQ/B/20JAN09–HUNTLEY/DMR

Retrieve BF by departure date and name for all branch agencies

PQ/TUR/B/15NOV09–CAINE/M

Retrieve BF by Tour segment for branch agencies

PQ/A–AFFIL/01DEC09–WILLIAMS/CMRS

Retrieve BF by departure date and name created by Affiliate with code AFFIL

PQ/AIR/A–AFFIL/15FEB09–DALY/A

Retrieve BF by air segment created by Affiliate with code AFFIL

PDQ Booking File Retrieval from a List

PQ/*L

Redisplay similar/duplicate names list

PQ/*0

Display next block of 48 names

Tracking Retrieval Requests

PQ/C

Display retrieval request counts for the current and previous month

Optional Items

@99

Place on own queue 99

@XX2/99

Place on queue 99 of branch XX2

PDQ Activity Reports

PQ/AR

Request complete report (current month plus 3 historical months)

PQ/AR/MAY

Request report for specific month

PQ/AR/MAY.JUN

Request reports for multiple months

PQ/AR–E2T

Request report for specific pseudo city  (assuming same group code or Selective Access agreement exists)

PQ/AR–E2T/JUL

Request report for specific pseudo city and month (assuming same group code or Selective Access agreement exists)

PQ/AR–E2T/ZABC

Request report for specific pseudo city and specific agent (assuming group code or Selective Access agreement exists)

BOOKING FILE LISTS

H/BFLA

Listings by Air Segments

Basic minimum entries; one of ALL, TKT or UTK must be present:

LD/ALL/28DEC–D

Retrieve all Booking Files with a segment date 28DEC; output is to screen

LD/TKT/28DEC–Q/44

Retrieve ticketed Booking Files, with a segment date of 28DEC; output is to Q/44

LDT/UTK/28DEC–D

Retrieve unticketed Booking Files, with a segment date 28DEC; output is to printer

LD/ALL/C28DEC*31DEC/1MAR*31MAR-D  List all Booking Files with Travel Dates between 01Mar and 31Mar which were created between 28Dec and 31Dec
LD/ALL/S-AA.BB.CC/20DEC-D  List all Booking Files with segment date 20Dec created by agents with sign of AA, BB  or CC
LD/HR6.G3A.CQ9./ALL/28JUL-D 

List all booking files with segment date 28jul created by pseudos HR6 -or- G3A -or- CQ9

LD/ALL/28DEC–Q/60

Retrieve all Booking Files with a segment date of 28DEC; output is to Q/60

LDT/ALL/28DEC–D

Retrieve all Booking Files with a segment date 28DEC; output is to printer

LD/ALL/AUX/10NOV–D

Retrieve all Booking files with auxiliary service segments as described under Auxiliary Segments in Miscellaneous chapter. Output is to screen

Optional items

Basic minimum entries: one of ALL,TKT or UTK must be present:

/GL3

Branch Office (entered before ALL, TKT, or UTK)

/GL3.EA7.HH3

Multiple branches - maximum of 20 (entered before ALL, TKT or UTK)

/ABS

All branches (entered before ALL, TKT, or UTK)

/BA

Specific airline

/BA.AZ

Multiple airlines (max. 5)

/KL285

Flight number

/F

Specific Class

/22DEC*28DEC

Flight segment date range (max. is system date range)

/BAMS

Board point

/DGVA or /OGVA

Destination point

/T

Direct flights

/S–PZ

User sign

/AC–.ACCNME

Account code defined in DI.field of BF (see DOCS 20)

Examples:

LD/ABS/ALL/AC–.ACCNME/28DEC–D

Retrieve all Booking files by an All Branch Search with segment date of 28DEC (only available with AC- code as defined in DI. field i.e.DI.AC–ACCNME)

LD/GL3.EA7.HH3/TKT/BA/C/22DEC* 29DEC–Q/45

List of all ticketed BFs created in branches GL3, EA7 and HH3 with carrier BA booked in C class, with segment dates between 22 and 29 DEC, list to be placed on queue 45

LD/GL3/UTK/T/BAMS/ONRT/22DEC* 28DEC–Q/45

List of all unticketed BFs created in Branch GL3, with Board point AMS and Destination NRT, all flights, with segments between 22 and 28 DEC; list to be placed on Q45

LD/XX1/ALL/28DEC*30DEC–Q/XX0/77

List of all Booking files created by branch XX1 for segments between 28DEC and 30DEC and Queue to group member XX0 queue 77

Display List

LD*

Redisplays last list that was displayed on screen

Note: The maximum date range is 331 days. If ABS is included in entry, the user must be a second level authoriser.

Listings by Hotel Segments

H/BFLH

Basic minimum entries; one of ALL, TKT or UTK must be present:

LD/TKT/HHL/28DEC–D

Demand list entry; output is to screen

LD/UTK/HHL/28DEC–Q/52

Demand list entry; output is to queue

LD/TKT/HHL/28DEC–Q/73

Demand list entry; output is to queue

LDT/ALL/HHL/28DEC–D

Demand list entry; output is to printer

LDT/TKT/HHL/28DEC–D

Demand list entry; output is to printer

LD/ALL/AUX/10NOV–D

Retrieve all Booking files with hotel, car and auxiliary service segments as described under Auxiliary Segments in Miscellaneous chapter; output is to screen

Optional items

The following optional items are available after the initial inputs LD, or, LDT.

/CF–

Search for hotels without confirmation number

/GL3

Branch Office (entered before ALL, TKT, or UTK)

/GL3.EA7.HH3

Multiple branches - maximum of 20 (entered before ALL, TKT or UTK)

/ABS

All branches (entered before ALL, TKT, or UTK)

/HHL

Galileo booked hotels

/HTL

Non-Galileo booked hotels

/HLS

Galileo and non-Galileo booked hotels

/WI

Hotel vendor

/WI.RA.HL

Hotel vendors (max. 5)

/22DEC*28DEC

Check-in date range

/AC–ACCME

Account name code (ACCME) as defined in DI. field of BF (see DOCS 20)

Examples:

 

LD/UTK/HHL/WI/21JAN–Q/83

List of unticketed BFs with Galileo booked hotels for WI Hotel chain, check-in date 21JAN, placed on queue 83

LD/GL3/ALL/HHL/RA/22DEC*24DEC–Q/76

List of unticketed and ticketed BFs created in branch GL3 with Galileo booked hotels for the Ramada chain, check-in date in the range between 22DEC and 24DEC, placed on queue 76

Display List

LD*

Redisplays last list that was displayed on screen

Note: The maximum date range is 331 days. If ABS is included in entry, the user must be a second level authoriser.

H/BFLC

Listings by Car Segments

H/BFLH

Basic minimum entries; one of ALL, TKT or UTK must be present:

LD/TKT/CCR/28DEC–D

Demand list entry; output is to screen

LD/UTK/CCR/28DEC–Q/24

Demand list entry; output is to queue

LD/TKT/CCR/28DEC–Q/24

Demand list entry; output is to queue

LDT/ALL/CCR/28DEC–D

Demand list entry; output is to printer

LDT/TKT/CCR/28DEC–D

Demand list entry; output is to printer

LD/ALL/AUX/10NOV–D

Retrieve all Booking files with car, hotel and auxiliary service segments as described under Auxiliary Segments in Miscellaneous chapter; output is to screen

Optional items

The following optional items are available after the initial inputs LD, or LDT.

/CF–

Search for cars without confirmation number

/GL3

Branch Office (entered before ALL, TKT, or UTK)

/GL3.EA7.HH3

Multiple branches - maximum of 20 (entered before ALL, TKT or UTK)

/ABS

All branches (entered before ALL, TKT, or UTK)

/CCR

Galileo booked cars

/CAR

Non-Galileo booked cars

/CRS

Galileo and non-Galileo booked cars

/ZE

Car vendor

/ZE.ZI

Car vendors (max. 5)

/22DEC*28DEC

Pickup date range

/AC–ACCME

Account name code (ACCME) as defined in DI. field of BF (see DOCS 20)

Examples:

 

LDT/ALL/CCR/ZE.ZI/24JAN–D

List of ticketed and unticketed BFs with Galileo booked cars, vendors ZE and ZI, pickup on the 24JAN for output to printer

LDT/GL3/TKT/CCR/ZE/22DEC*24DEC–D

List of ticketed BFs created in branch GL3 with Galileo booked cars, vendor ZE, pickup date in the range between 22 and 24 DEC, with output to a printer

Display List

LD*

Redisplays last list that was displayed on screen

Note: The maximum date range is 331 days. If ABS is included in entry, the user must be a second level authoriser.

BOOKING FILE DISPLAY

H/BFD

Display Entries

*ALL

Display All Booking File Data

*AA

Display Delivery Address and Written Address

*AD

Display Delivery Address

*AW

Display Written Address

*CD

Display Customer Data

*CI

Customer Identifier Data (only used with Selective Access)

*DI

Display Document Itinerary Remarks Data

*FF

Display Filed Fares (see also FARES chapter)

*FOP

Display Form Of Payment data

*I

Display Itinerary

*IA

Display Air Segments of Itinerary

*IC

Display Car Segments of Itinerary

*IH

Display Hotel Segments of Itinerary

*IN

Display Non-air Itinerary

*IS

Display Surface Segments of Itinerary

*IT

Display Tour Segments of Itinerary

*IX

Display Air Taxi Segments of Itinerary

*MM

Display Mileage Membership Data

*N

Display Name(s)

*NP

Display Notepad

*NPX

Display Notepad with qualifier letter X

*P

Display Phone Fields

*P1

Display first 2 Phone fields

*R

Display BF

*RB

Display Review Booking File field

*RI

Display Itinerary Remarks

Display Entries (continued)

*RIA

Display Associated Itinerary Remarks

*RIU

Display Unassociated Itinerary Remarks

*RI/S1

Display Itinerary Remark related to segment 1

*RI3

Display Itinerary Remark 3

*RQ

Display Enhanced Booking File Servicing field

*RV

Display Received field data

*SD

Display Seat Data

*SI

Display all SSRs and OSIs

*SO

Display OSI information

*SR

Display SSR information

*SVC

Display Services for all booked segments

*SVC2

Display Services for segment 2

*TD

Display Ticketing Data

*VI

Display Incoming Vendor Remarks

*VL

Display Vendor Locator data

*VO

Display Outgoing Vendor Remarks

*VR

Display Incoming and Outgoing Vendor Remarks

*XSD

Display Seat Data Cancelled during this transaction

*XRI

Display Cancelled Itinerary Remark during this transaction

Combination of Display Entries

*N.I

Display Names and Itinerary

*N.SI.VR

Display the Names, Service Information and Vendor Remarks

Display Itinerary History

H/DIH

*H

Display entire History

*HI

Display Itinerary History

*HIA

Display Air segment History

*HIC

Display Car segment History

*HIH

Display Hotel segment History

*HIN

Display Non-air History

*HIS

Display Surface segment History

*HIT

Display Tour segment History

*HIX

Display Air Taxi segment History

Display Customer Data History

H/DCDH

*HAD

Display Written Address History

*HCD

Display Customer Data History

*HF

Display Form of Payment History

*HFF

Display Filed Fare History

*HMM

Display Mileage Membership History

*HN

Display Name History

*HNP

Display Notepad history (when optional Historical indicator was used)

*HP

Display Phone History

*HQT

Display Queue Trail History

*HRB

Display Review Booking File History

*HRI

Display Associated/Unassociated Itinerary Remarks History

*HRQ

Display History of Enhanced Booking File Servicing field

*HSD

Display Seat Data History

*HSI

Display Service Information History

*HSO

Display OSI History

*HSR

Display SSR History

*HTD

Display Ticketing Data History

*HTE

Display current electronic ticketing data

*HTI

Display current and Historical TINS

*HVL

Display Vendor Locator History

*HVR

Display all Vendor Remarks History

*HSI.VR

Display combined History of all SSRs, OSIs and Vendor Remarks

Combination of Active and Historical Displays

*N.I+*HIA.SI

Display of active Names and Itineraries, followed by a display of Historical Air segments, and Service Information

Display Electronic Ticketing Data

*TE002

Display record number 2 from electronic ticket list when *HTE produces a multiple ticket list

*TEL

Redisplay multiple electronic ticketing list

*TE/125960000078

Display electronic ticketing record held by ticket number (Check digit no. omitted)

*TE/BA/FF10087654

Display electronic ticketing record held by vendor British Airways by Mileage Membership number

*TE/BA/CC1234567890123

Display electronic ticketing record held by vendor by credit card number

*TE/BA/10AUG05LONABZ–SMITH

Display electronic ticketing record held by vendor by date/board/off/name

*TEH

Display electronic ticket history from electronic ticket record; use as a follow-up entry after displaying the appropriate ticket record

HISTORY CODES

H/HIST

AA

Added related Address field

AB

Added Purchaser field

AC

Added action field

ACI

Added Customer ID field

AFB

Added manual fare quote

AFQ

Fare quote at time of ticketing

AG

Added SSR

AI

Added Special Remarks field

AM

Added Mileage Membership number

AMC

Added Mileage Membership Cross Accrual data

AN

Added Name

AO

Added OSI

AP

Added TOD MCO number

APQ

Enhanced Booking File Service request added to pseudo city queue

AQ

Added to queue trail

AR

Added routing field

ARQ

Added Enhanced Booking File Service Request

AS

Added segment

AT

Modifiers added at ticket issue

AVI

Added incoming Vendor Remark

AVL

Added vendor locator

AVO

Added outgoing Vendor Remark

AW

Added written address field or subfield

CF

Added confirmation number (hotel, car)

CG

Changed SSR

CNP

Changed Notepad (when optional Historical indicator was used)

CO

Changed OSI

CS

Changed Hotel segment optional data

DN

Divided Name

DRQ

Deleted Enhanced Booking File Service Request

DVI

Deleted incoming Vendor Remark

DVO

Deleted outgoing Vendor Remark

FP

Changed or deleted form of payment

HS

Original segment status

HSD

Denotes flight for which historical seat data exists

IG

Service Information via incoming teletype

OG

Service Information via outgoing teletype

SA

Added seat (preceded by HSD)

SC

Changed seat status (preceded by HSD)

SC

Segment Status change

SX

Deleted seat (preceded by HSD)

VLR

Vendor Locator Reference

XC

Changed action field

XCI

Cancelled customer ID field

XFB

Deleted manual fare

XFQ

Deleted fare quote

XG

Deleted or cancelled SSR

XI

Changed fare field

XK

Replaced TINS

XM

Deleted Mileage Membership number

XMC

Deleted Mileage Membership Cross Accrual data

XN

Changed or deleted name

XNP

Cancelled Notepad (when optional Historical indicator was used)

XO

Changed or deleted OSI

XP

Changed or deleted phone

XQ

Removed from queue

XR

Changed Routing field

XRB

Cancelled Review Booking Field

XRQ

Cancelled Enhanced Booking File Service Request

XS

Cancelled segment

XT

Changed or deleted ticket arrangement field

XW

Changed or deleted written address field or subfield

 

BOOKING FILE PRINT

H/BFP

Print Functions

P–*–WIMBOLT/CLARE

Print unretrieved BF

P–*49G42W

Print unretrieved BF from BF locator

P–*ALL

Print the whole booking File including hidden fields

P–*R

Print retrieved BF

P–*I

Print itinerary segments only of retrieved BF

P–*H

Print history of retrieved BF

P–*CD

Print customer data of retrieved BF

P–*SVC

Print service information for all booked segments

P–*SVC2

Print service information for booked segment 2

Note: Any field may be printed by preceding the display option with P–.

CLAIM PNR™

H/CLAI

Retrieval Of Airline Passenger Name Record (PNR)

C/ZZ*AB13HK

Retrieve Passenger Name Record (PNR) from carrier ZZ using record locator AB13HK

C/ZZ*ZZ1234/17JUNCDG–WILLIAMSON

Retrieve Passenger Name Record (PNR) from carrier ZZ using flight number (ZZ1234), date, board point and passenger’s name

C/ZZ*W/ZZ1234/17JUNCDG–POWIS

Retrieve Passenger Name Record (PNR) from a waitlist from carrier ZZ using flight number, date, board point and passenger’s name

C/ZZ*3

Retrieve Passenger Name Record (PNR) from a similar name list of airline ZZ

C/ZZ*L

Redisplay similar name list

Note: For Ticketing Facility see Booking File Retrieval (further up) 33

Claiming the Passenger Name record (PNR)

C/ZZ/OK

Confirm the claim of the Passenger Name Record (PNR) from airline ZZ

Ignore the Claim

I

Ignore the Claim

 

ENHANCED BOOKING FILE SERVICING

H/EBFS

General Requests

H/GENR or H/STOP or H/LIMO or H/GRP

(Max 180 characters of free text)

RQ.GENR/ZZ*FREE TEXT

A general request to airline ZZ

RQ.STOP/ZZ*FREE TEXT

Request a Stopover package from airline ZZ

RQ.LIMO/ZZ*FREE TEXT

Request a limousine service from airline ZZ

RQ.GRPI/ZZ*FREE TEXT

A general request to airline ZZ on an International Group Booking  

RQ.GRPD/ZZ*FREE TEXT

A general request to airline ZZ on a Domestic Group Booking

Q.GRPR/ZZ*FREE TEXT

A general request to airline ZZ on a Regional Group Booking

Fare Requests

H/RQ.

(Max. 180 characters of free text.)

RQ.FARE/ZZ/FQ/CUR.AUD/18OCT07* PLEASE ADVISE FULL FARE AND EXCURSION FARE

Request a fare quote from carrier ZZ in currency AUD for ticketing the 18OCT07 (optional) with free text (Max. 180 characters).

RQ.FARE/ZZ/FQP1.3.4*CNN/S3.4/CUR.EUR/ 20NOV07*PAX PAYING WITH MCO ISSUED IN MAD

Request a fare quote from carrier ZZ for passengers 1 and 3 who are adults and passenger 4, who is a child, on segments 3 and 4. The currency of sale is EUR and the ticket is to be issued on the 20NOV07 (optional). Additional text is also included.

Notes: On end transaction the following additional data is transmitted to (or borrowed by) the airline: all names, full itinerary, agency id, and first phone field, which must be the Agency telephone number.

If the request is for a flight segment that is due to depart within the next 24 HOURS the request will automatically be promoted to an URGENT request

For marine (ships crew) Fare requests replace FARE with FARM.

Ticket On Departure (TOD)

H/TOD

RQ.P1S2-4/TOD/ZZ/CPN.1/MCO. 12345678901203/ IOD.CDG.ZZ/FF1*REQUEST PAX ID

Request a TOD for passenger number 1 on segments 2 through  4 from airline ZZ. The MCO or MPD number issued by the agency is 12345678901203 (including check digit). The coupon number is optional. The airline is to issue the ticket on demand by the passenger (IOD) at CDG for filed fare number 1. There is also additional text (Max. 180 characters).

ENHANCED BOOKING FILE SERVICING

H/PTA

Prepaid Ticket Advice (PTA)

RQ.P1.3S1.4/PTA/ZZ/CPN.1/MCO.12345678901203/ IOD.SYD.ZZ/FF2 *ADD PASSPORT NUMBERS IN ENDORSEMENT BOX

Request a PTA for passenger numbers 1 and 3 on segments 1 and 4 from airline ZZ. The MCO or MPD number issued by the agency is 12345678901203 (including check digit). The coupon number is optional. The airline is to issue the ticket on demand by the passenger (IOD) at SYD for filed fare number 2. There is also additional text (Max. 180 characters).

Notes: The following data is mandatory in the Booking File when requesting TOD/PTA:

Form of payment (F.)
Filed fares data, (FF1)
Two phone fields (which must be T* and H* or B*)

If the optional coupon number is used, then the MCO number used should include the check digit of the coupon itself.

If the request is for a flight segment that is due to depart within the next 24 HOURS the request will automatically be promoted to an URGENT request.

For marine (ships crew) requests replace TOD with TODM, PTA with PTAM

Some carriers impose a service charge for issuing PTAs. For these carriers you will be prompted to add the following information to the PTA entry:
OC.EUR25.00  (Other Charge-followed by the currency and amount). This is to be placed after the filed fare information in the PTA entry as follows:

RQ.PTA/ZZ/CPN.1/MCO.99912345678903/IOD.FCO.ZZ/FF1/
OC.EUR25.00*FREETEXT UP TO 180 CHARACTERS

H/ADC

Additional Collection (ADC) Requests

RQ.ADC/SA/MPD.08345678901230/IOD.NBO.SA/ZAR1000/

MCO.08323212321239*UPGRADE TO Y CLASS

Send Additional Collection information  to carrier SA. The MCO or MPD number issued by the agency is 08345678901230 (including check digit). The coupon number is optional. The airline is to reissue the ticket on demand by the passenger (IOD) at NBO. The additional collection amount is ZAR 1000 and there is also additional text (Max. 180 characters).

Notes: The following data is mandatory in the Booking File when requesting ADC:

Form of payment (F.)
Filed fares data,(FF1)
Two phone fields (which must be T* and H* or B*)

If the optional coupon number is used, then the MCO number used should include the check digit of the coupon itself.

If the request is for a flight segment that is due to depart within the next 24 HOURS the request will automatically be promoted to an URGENT request.

For marine (ships crew) requests replace ADC with ADCM.

Refund Requests

H/RFND

RQ.RFND/ZZ/MCO.99912345678903*MAX 180 CHARACTERS OF FREE TEXT

In response to this refund request, the carrier can authorise the refund of the TOD/PTA

Electronic Tickets via Servicing 

H/RQET

Issuance

RQ.P1S1/ETI/ZZ/MCO.99912345678903/ FF1*OPTIONAL FREE TEXT

Request for carrier ZZ to issue an Electronic Ticket for passenger 1, segment 1 (passenger and segment selection is optional); MCO (or MPD) number is 99912345678903; ticket is to be issued against Filed Fare 1; optional free text, max. 180 characters

Even Exchange

RQ.P1S1/ETE/ZZ/TKT.9991234567890/ GBP.NIL*MANDATORY FREE TEXT

Request an Even Exchange on electronic ticket number 9991234567890 issued by carrier ZZ for passenger 1, segment 1; (passenger and segment relationship is optional), followed by mandatory free text (max. 180 characters); some carriers may require the check digit on the TKT number.

Exchange with Additional Collection

RQ.P1S1/ETE/ZZ/TKT.9991234567890/ GBP50.00/MCO.9999876543213* MANDATORY FREE TEXT

Request an exchange on electronic ticket number 9991234567890 issued by carrier ZZ for passenger 1, segment 1; (passenger/segment selection is optional); additional amount is GBP50.00; MCO/MPD number for the additional collection is 9999876543213 followed by mandatory free text (max. 180 characters); some carriers may require the check digit on the TKT number

Electronic Tickets via Servicing - Revalidation

RQ.ETV/ZZ/TKT.9991234567890* MANDATORY FREE TEXT

Request a revalidation on electronic ticket number 9991234567890 issued by carrier ZZ followed by mandatory free text (max. 180 characters); some carriers may require the check digit on the TKT number

Note: If the request is for a flight segment that is due to depart within the next 24 HOURS, the request will automatically be promoted to an URGENT request.

Refunds

RQ.ETRF/ZZ/TKT.9991234567890* MANDATORY FREE TEXT

Request a refund on electronic ticket 9991234567890 issued by carrier ZZ, followed by mandatory free text (max. 180 characters; some carriers may require the check digit on the TKT number. If more than one ticket is to be refunded, the additional ticket numbers need to be added into the free text as follows;

RQ.ETRF/ZZ/TKT.9991234567890*999987654321*999324532112*MANDATORY FREE TEXT

ENHANCED BOOKING FILE SERVICING

Change

RQ.1@FARE/ZZ/FQ/CUR.EUR/01OCT07/SITI* PLEASE ADVISE FULL FARE AND EXCURSION FARE

Change Request item number 1 to ask for a fare quote from carrier ZZ in currency EUR for ticketing the 01OCT06 (optional) where the International sale indicator is SITI, with free text (Max. 180 characters). Change entries can only be made before End Transaction

Display

*RQ

Display Enhanced Booking File Servicing field

Display Accepted Keywords

RQ*ZZ

Display accepted keywords for carrier ZZ

Delete

RQ.2@

Delete Request item number 2.

 

Note: Cancellation or deletion of any EBFS request will not be transmitted to the vendor.

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